Expert support for robotic liquid handling platforms — from method development and liquid class optimisation through to troubleshooting, training, and AI-assisted liquid class development & troubleshooting/optimisation. Available remotely or onsite, with experience across major liquid handling platforms used in life science laboratories.
Most liquid handling failures come down to a small set of root causes. With the right diagnostic approach, they can be identified and resolved systematically — without expensive engineer call-outs or extended downtime.
Variable results across replicates, plates, or runs — often caused by suboptimal liquid class settings, tip choice, or mixing strategy.
Cross-contamination between samples or reagents caused by inadequate wash steps, tip reuse, or air gap configuration.
Systematic differences between inner and outer wells linked to evaporation, timing, temperature, or dispensing behaviour.
Manual-to-automated assay transfers that produce different results — often requiring liquid class reconfiguration and timing review.
Volume accuracy declining over long multi-dispense runs due to reagent properties, dead volume, or dispensing speed settings.
Reduced assay signal after automation caused by reagent damage, mixing issues, incorrect volumes, or timing changes.
We work across the full lifecycle of a liquid handling method — from initial design and development through to optimisation, documentation, and training.
We combine hands-on liquid handling expertise with AI-assisted review tools — helping labs identify issues faster and design more robust methods.
Structured review of your existing liquid handling methods and parameters using AI-assisted analysis to identify likely failure points and optimisation opportunities.
AI-supported diagnostic workflows that help identify root causes of common liquid handling failures — from high CVs and carryover to poor assay transfer results.
AI-assisted generation of method documentation, SOPs, troubleshooting guides, and training materials — reviewed and verified by our experts before delivery.
Many liquid handling method issues can be diagnosed and resolved remotely using run data, method files, configuration exports, screenshots, and structured walkthroughs with your team. No travel required, often faster turnaround.
For more complex instrument issues, new method builds, or hands-on training, onsite support is available across Australia.
Provide your protocol, run data, liquid classes, error logs, and a description of the problem.
We review the materials and identify likely root causes and the information needed to confirm them.
Remote call or async review — working through the diagnosis and proposed fixes with your team.
Confirmed fix, updated method parameters, and clear documentation of what changed and why.
Whether you have an active problem or want to optimise an existing method, we'd love to help. Describe your setup and we'll assess the best way to support you — remotely or onsite.
Based in Australia · Remote support available globally · Typically respond within 24 hours